Designed and deployed call and screen management system to track all received calls on any PABX (traditional or IP) telephony /call center system, for many clients' organizations.
Screen recording, call recording, call accounting, and call billing. Sniffing and Mirroring.
- Improved business efficiency and outcome
- Creation of costing and pricing of calls for end users and customers for business purpose.
- Allowed clients to have full visibility on all incoming / outgoing calls statistics and data.
- Enabled clients to know accurate costing for all calls, and to make business decisions for agents.
- Allowed better agents / shift organization
- Availability of knowledge of calls source and destinations
- Ability to record all calls for monitoring, review, mentoring, and agents' quality trainings
- Provided smart screen recording and capturing all the maneuvering steps, clicks, applications, and data entries