Solution Scope:
Full call center solutions for hundreds of users, including IVR scripting, campaigns, web chat, email queuing, reporting, and integrating with CRM and ticketing solutions.
Used Technologies:
Telephony, emailing, messaging, PSTN, algorithms and coding.
Client Benefits:hub
- Capitalized on new digital services
- Improved work productivity
- Better business outcome
- Reduced operating cost
- Improved ROI
- New management control via monitoring and reporting
- Introduced more end user services
- Faster resolutions to problems
- Better user experience