Solution Scope:

Full call center solutions for hundreds of users, including IVR scripting, campaigns, web chat, email queuing, reporting, and integrating with CRM and ticketing solutions.

Used Technologies:

Telephony, emailing, messaging, PSTN, algorithms and coding.

Client Benefits:

• Capitalized on new digital services
• Improved work productivity
• Better business outcome
• Reduced operating cost
• Improved ROI
• New management control via monitoring and reporting
• Introduced more end user services
• Faster resolutions to problems
• Better user experience