Telephony Services / Contact Centers

Telephony Services / Contact Centers

Solution Scope:

Full call center solutions for hundreds of users, including IVR scripting, campaigns, web chat, email queuing, reporting, and integrating with CRM and ticketing solutions.

Used Technologies:

Telephony, emailing, messaging, PSTN, algorithms and coding.

Client Benefits:

  • Capitalized on new digital services
  • Improved work productivity
  • Better business outcome
  • Reduced operating cost
  • Improved ROI
  • New management control via monitoring and reporting
  • Introduced more end user services
  • Faster resolutions to problems
  • Better user experience